Privacy Policy

Privacy Policy

Effective Date: 11/12/2025
PureHeart Home Care LLC – Non-Skilled Home Care Services

At PureHeart Home Care LLC, we are committed to protecting the privacy and confidentiality of the individuals and families we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in compliance with applicable federal and state privacy laws, including (when applicable) HIPAA regulations.

1. Information We Collect

We may collect the following types of information:

A. Personal Information

Name, address, phone number, email

Date of birth

Emergency contacts

Billing and payment information

B. Non-Medical Service Information

Since we provide non-skilled home care, we may collect details related to:

Daily living assistance requirements

Service schedules and preferences

Care assessments related to non-medical needs

C. Automatically Collected Information

If you use our website or digital services, we may collect:

IP addresses

Device information

Cookies and usage data

2. How We Use Your Information

We use your information to:

Provide and coordinate non-skilled home care services

Communicate with clients and family members

Maintain internal records

Process billing and payments

Improve our services and customer experience

Comply with legal and regulatory requirements

3. How We Share Information

We do not sell or rent personal information.

We may share information only:

With caregivers and staff who need it to provide services

With family members or authorized representatives (with consent)

With third-party vendors who support our operations (billing, scheduling, software providers)

When required by law, court order, or government request

In emergencies to protect health and safety

All vendors are required to maintain confidentiality and follow privacy standards.

4. Data Protection & Security

We implement administrative, technical, and physical safeguards to protect your information, including:

Secure record-keeping

Password-protected systems

Limited access to sensitive data

Staff privacy training

While we work hard to protect your information, no method of data transmission or storage is 100% secure. We strive to meet or exceed industry standards.

5. Client Rights

Clients have the right to:

Access and review their information

Request corrections to inaccurate information

Request restrictions on how information is used or shared

Withdraw consent where applicable

File a privacy complaint without fear of retaliation

Requests can be made using the contact information below.

6. Retention of Information

We retain personal information only as long as needed to:

Provide services

Comply with legal, regulatory, and accounting requirements

After this period, records are securely destroyed or anonymized.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new “Effective Date.” Continued use of our services indicates acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests related to privacy, please contact:

PureHeart Home Care LLC
Address: 934 Hedges Road Xenia, OH 45385
Phone: +1 (326) 467-9477
Email: kind.care@pureheartllc.com